Side note: Is there anything more delicious than this? Craving ugali, nyama choma and ugali? We don’t blame you. Is there a more perfect match than ugali (African cake made of water and maize flour), nyama choma (roast meat) and kachumbari (salsa)? Only Kenyans...
What is a Strategic Plan? A strategic plan is a map of how you are going to achieve defined goals and the indicators you will use to determine success. In most cases this includes your company vision & mission, core values, outcomes/ objectives, focus areas,...
Your family enterprise will not survive unless you take active steps towards planning who will take over from you when you retire. The transition from one generation to the next when it comes to family businesses is intricate. Succession in family businesses presents...
It goes without saying that not all managers are leaders and there’s nothing wrong with that. Some are managers and are some are leaders. There are, however, certain benefits of coaching your managers to be leaders. After all, people follow people not organizations....
Customers can be challenging sometimes, we’re not going to lie. How they act, however, is not the subject of this article. It is how you act during a challenging customer interaction that we want to focus on because that is the defining moment for any customer-facing...
