Customers can be challenging sometimes, we’re not going to lie. How they act, however, is not the subject of this article. It is how you act during a challenging customer interaction that we want to focus on because that is the defining moment for any customer-facing...
1. Set the small stuff aside. Answering that nagging message or reorganizing your online files is never quite so compelling as when you’re trying to get those first few difficult sentences down. On any given day, there will be a series of small and seemingly...
You cannot build a career without connecting with people. Networking essentially determines where you end up in your career. Developing networks will dramatically aid your career development as well as your organizational success and effectiveness. Here are10 tips to...
Being the new kid on the block isn’t always easy whether you are a new employee or are set to join an existing team from a different department or from a different organisation altogether. With time, every team develops its own culture, with spoken or sometimes...
Last week a fresh graduate asked me whether her outfit was appropriate for interviews as she had worn the same outfit to 3 different interviews and hadn’t been called back for all of them. She was wondering whether her dressing was spoiling her chances of...
One of the biggest reasons employers tend to discourage interoffice affairs is because they generate gossip—and gossip wastes time and fosters distrust and dissatisfaction. Even those who are not dating superiors become subject to accusations of favoritism from...
